Zulfikar Ali Bulqis

Bachelor’s Degree in Computer Science

2008 - 2014

Universitas Persada Indonesia YAI, Jakarta, ID

High School – Science Major

2004 - 2007

SMA Negeri 110 Jakarta, Jakarta, ID

Network Engineer

2025

PT. Graha Karya Informasi, Jakarta, ID

• Contributed to Cisco SD-WAN Phase 1 project across Java Island
• Configured Cisco networking devices and performed project documentation based on technical standards
• Handled network configuration, deployment, and maintenance
• Performed troubleshooting and ensured network reliability

Administration Staff

2016 - 2024

The House of Representatives of the Republic of Indonesia, Jakarta, ID

• Handle various support roles, including IT Support, video editing, meme creation for social media, and other related tasks
• Responsible for managing official documents, including receiving, organizing, and archiving incoming and outgoing correspondence in compliance with applicable standards
• Coordinate and communicate with internal and external parties to ensure smooth execution of duties for House of Representatives members
• Organize schedules, meetings, and work visits, ensuring that all administrative requirements are met
• Prepare activity reports, meeting summaries, and other supporting documents in a structured and timely manner
• Assist House of Representatives members in preparing presentation materials and ensure that important data and information are properly stored and managed
• Support official events such as seminars and work visits, including providing logistical and technical assistance as needed
• Play an active role in daily operational support, including the use of office equipment and performing other administrative duties as required
• Participated in national seminars and legislative events, including “Police in the Integrated Criminal Justice System.”

Technician

2015

Garena Indonesia, Jakarta, ID

• Responsible for the maintenance, installation, and management of hardware and software to support company operations
• Perform troubleshooting to identify and resolve technical issues on computers, networks, and other IT devices
• Provide technical support to employees, both on-site and remotely, to ensure smooth daily operations
• Manage the company's internal network system, including the configuration of routers, switches, and other network devices, to maintain network stability and security
• Conduct regular system updates and maintenance to ensure hardware and software remain in optimal condition
• Ensure the smooth operation of company servers and digital platforms, and provide regular reports on system performance and improvement efforts
• Provided technical support during online gaming events and tournaments

Front Desk Officer

2011 - 2012

PT. Sentral Total Dinamika (Outsourcing for Hewlett-Packard Service Center), Jakarta, ID

• Act as the primary liaison between customers and the Service Center of PT. Hewlett-Packard Indonesia
• Greet customers warmly, understand their needs, and provide information related to the company’s repair services or products
• Receive customer devices requiring repair, record complaints, and ensure that all related data is accurately processed in the system
• Manage communication with customers, including providing repair status updates and ensuring customer satisfaction with the service provided
• Prepare daily reports on front desk activities, including data on devices received and returned
• Ensure that the customer reception area is always organized and maintains a professional atmosphere
• Collaborate with the technical team to communicate customer needs and prioritize efficient problem resolution
• Actively assist in addressing general customer inquiries, both in-person and via phone, and support other administrative tasks as directed by management